Snake River Access "Plus"
General Public Door to Door
Snake River Access "Plus" is a general public, shared ride, door-to-door transportation service serving all of Malheur County.
HOURS OF OPERATION
Monday - Friday
(8:00 am - 5:00 pm)
*No Service - New Years Day, Martin Luther King Day, Presidents Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day. (New Years Eve and Christmas Eve Hours May Vary)
FARE RATES
(Accessible formats available upon request)
- Fares are based on a one-way trip and on pick up/drop off locations.
- Drivers will require payment upon boarding.
- Exact change is required.
- 10 punch passes are available for purchase.
- Personal Care attendants ride FREE! *PCA's must be traveling to and from the same location as the rider)
ACCESSIBILITY
- Service animals welcome. Comfort animals/pets must be in a carrier or leashed.
- Mobility devices must be secured during transport.
- Drivers will assist customers getting on and off the bus.
- Riders with mobility limitations or those who are unable to utilize vehicle stairs may request to use the ramp/lift.
RIDER INFORMATION
- Rides are scheduled in advance on a first come, first serve basis until availability has been met.
- Rides can be scheduled up to (1) week in advance. Reservations for medical rides may be made longer in advance)
- Pick up times are scheduled within a service window of 15 minutes before or 15 minutes after the requested pick up time.
HOW TO SCHEDULE A RIDE
To Schedule a ride, contact the dispatch scheduling office at 541-881-0000
Please provide the following information when scheduling a ride:
- Name
- Date of Birth
- Pick up Address
- Destination Address
- Requested Pick up Time
- Estimated Return Time
- Method of Payment
- Type of Mobility Device (if applicable)
- If someone will be accompanying you
- If you will be bringing a Service Animal with you
HOW TO CANCEL A RIDE AND NO SHOWS
Passengers should contact the SRT-Malheur Express dispatch and scheduling office at (541) 881-0000 or on the after hours line at (541) 212-9085 to cancel a ride. Cancellations must be made at least two hours in advance or it will be considered a "No Show". Ridership privileges may be suspended due to a pattern of "No Show" appointments. See our Rider's Guide for more information about Snake River Access "Plus" transportation services.
SRT-Malheur Express may refuse service to an individual who engages in violent, seriously disruptive or illegal conduct; or represents a direct threat to the health and safety of others – this is a strict safety requirement. Drivers will call 911 in cases of serious disruptions and potentially illegal activities. Failure to following the passenger rules may result in a suspension of service.
If you find a item on the bus, please turn it in to the driver. If you have lost an item, contact the SRT-Malheur Express Transportation & Dispatch Office at 541-881-0000. Unclaimed items will be disposed of after 30 days.
SRT-Malheur Express, operated by Malheur Council on Aging & Community Services is not responsible for lost or stolen items or missed connections.