SNAKE RIVER ACCESS (Door-to-Door PARATRANSIT) APPLICATION:

 

To view or print a Paratransit Application, Click here

 

You may also pick up an application at:

Malheur Council on Aging & Community Services

842 SE 1st Ave.
Ontario, OR 97914

 

Completed applications can be delivered to, mailed to or emailed to:

Malheur Council on Aging & Community Services

842 SE 1st Ave./PO Box 937
Ontario, OR 97914

info@mcoacs.org

 

 

SNAKE RIVER ACCESS (Door-to-Door PARATRANSIT)

SRT-Malheur Express offers the Americans with Disabilities Act (ADA) Paratransit services to persons with disabilities or with conditional or temporary disabilities who cannot access or utilize the City of Ontario Fixed Route Service. (Excludes commuter routes). Individuals receiving Paratransit services are required to complete an application to determine eligibility. Our Paratransit Services are door-to-door and service vehicles are equipped with a ramp or lift to allow wheelchair accessibility.

SERVICE INFORMATION

This is a shared ride service. Availability of Paratransit services are the same days and times as SRT-Malheur Express' City of Ontario Fixed Route bus service which runs Monday - Friday, 6:00am - 5:00pm and on the 1st Saturday of every month from 9:00am - 3:00pm. Paratransit services are not available on weekends or holidays, with the exception of medically necessary transportation and on the 1st Saturday of each month. All trips must have an origination and destination within ¾ of a mile of the fixed route.

HOW TO SCHEDULE A RIDE

To schedule a ride, call the SRT-Malheur Express dispatch & scheduling office at (541) 881-0000. Rides must be scheduled at least 24 hours in advance and may be made up to 1 week in advance. (Reservations for medical appointments may be made longer in advance). Pick up and drop off times are scheduled within a service window of 15 minutes before or 15 minutes after the requested pick up time. Passengers are asked to be ready as drivers may arrive up to 15 minutes before the requested pick up time and we only allow for a 5 minute wait time.

 

Please provide the following information when scheduling a ride:

 

  • Name

  • Date of Birth

  • Pick up Address

  • Destination Address

  • Requested Pick up Time

  • Estimated Return Time

  • Method of Payment

  • Type of Mobility Device (if applicable)

  • If someone will be traveling with you

  • If you will be bringing a Service Animal with you

 

FARES

The fare for ADA Paratransit service is $2 per one-way ride. Fares are collected upon boarding the vehicle so please have fares ready. Cash is only accepted at this time and fares must be exact as drivers do not carry change. Passes can be purchased. Contact our dispatch and scheduling office at (541) 881-0000 for information on how to purchase a pass.

ADA SERVICE ACCOMMODATIONS

Snake River Access Service vehicles are ADA accessible and are equipped with a ramp or lift in order to allow for wheelchair access. Riders with other mobility limitations or those who cannot utilize vehicle steps may use the ramp/lift at any time. If you require a personal care attendant to assist you when traveling, your PCA will not be charged a fare. However, the PCA must travel to and from the same location. Service animals are always welcome. Mobility devices and oxygen tanks must be secured.

HOW TO CANCEL A TRIP AND NO SHOWS

Passengers should contact the SRT-Malheur Express dispatch and scheduling office at (541) 881-0000 or on the after hours line at (541) 212-9085 to cancel a ride. Cancellations must be made at least two hours in advance or it will be considered a "No Show". Ridership privileges may be suspended due to a pattern of "No Show" appointments (5 trips in a 6 month period).

 

RIDER INFORMATION

Ridership privileges can be suspended due to unruly behavior, profanity, vulgar language and violations of our passenger rules. Drivers will assist customers getting on and off of the vehicle. There is a 3 bag limit on SRT-Malheur Express Snake River Access vehicles, please only bring onto the vehicle what you can maintain during your trip. Children under the age 12 and under must be accompanied by an adult. Child Safety Seats and seatbelts are required. All general passenger ridership rules will apply. For a copy of our Rider's Guide Click Here

QUESTIONS AND COMMENTS

If you have any further questions or suggestions about our Paratransit Services, please call our dispatch and scheduling line at (541) 881-0000